00:00:00:00 - 00:00:27:01
Tom
Welcome back to the Teams Insider podcast. This week we go deep on how we can control recording and transcription. With all the demand for Teams Premium meeting, recap, and Copilot. There's been lots of conversations there. And we talk to Rich Barrett, who looks after professional services for Microsoft in the UK and has lots of customers who have these requirements.

00:00:27:06 - 00:00:46:04
Tom
So we go around what's possible today and also what's on the roadmap. And some of the Teams premium and Copilot use cases too. Thanks very much to Rich for taking the time to do the show. And also, many thanks to Luware this month's benefactor for their support of Empowering Cloud really appreciate their support. On with the show.

00:00:46:06 - 00:00:59:06
Tom
Hi everybody. Welcome back to the pod. got an exciting one this week. We're gonna get into some, some serious, controls and consideration and policies and, I'm going to introduce, my guest this week, Richard.

00:00:59:08 - 00:01:16:00
Rich
Yourself. Yeah, everyone, it's Richard. I'm a technical specialist at Microsoft in the UK. and I have the pleasure of working with some of our professional services customers. So think of the likes of law firms, accountancy, you know, people who control lots of sensitive, important data. Lovely to meet you.

00:01:16:01 - 00:01:29:09
Tom
And Rich. We've been, we've we've been in the works for this for a while. I think a couple of months ago saying you're the person I need to talk to you to kind of decode all these, policies and options. Because I know the customers you work with have the specific requirements.

00:01:29:11 - 00:01:40:07
Rich
yeah. So, yeah, I mean, lots of lots of the customers I work with, you know, they have client rules around who can record what can be recorded, what can be recorded. So yeah, I've been through these conversations a fair few times.

00:01:40:09 - 00:02:02:18
Tom
And it's interesting now, like suddenly there's obviously a massive amount of investment going in here. We've had these kind of challenges and requirements for a number of years. Obviously, Teams have been around for a long time now. but with Copilot, it really seems to have, amped up A the requirement and B the customers suddenly wanting to do obviously they want to do Copilot, so therefore they have to consider recording and transcription.

00:02:02:18 - 00:02:07:07
Tom
Is that what's been the impetus to kind of give all these new policies and options?

00:02:07:09 - 00:02:25:23
Rich
Yeah, I think so. I think if I remember back to when we brought Teams out, there was a lot of conversations about who can record, who shouldn't record. And, you know, meeting recordings have been really useful for a long time. But I think we've, you know, we have Copilot, we have intelligent recap in Teams. Premium, you know, so many more people are seeing the value of recording a meeting or transcribing a meeting.

00:02:25:23 - 00:02:38:12
Rich
It's maybe making people revisit, whereas they might have said, oh, actually, we won't record that. And I'm like, well, actually, what controls can I put around it so I can record it? You know, it's definitely, yeah, like a new impetus in this area.

00:02:38:13 - 00:02:54:13
Tom
Awesome. So we were just talking off camera about the different things that are either, now GA or in the roadmap, maybe we should start with the explicit consent, because I think that's what kicked off, actually this whole conversation. So maybe you could talk us through what that is and how that works.

00:02:54:15 - 00:03:10:04
Rich
Yeah, definitely. So this is one the I guess people have been asking for for a long time. when are you there, when are you going to start a meeting and you hit somewhere hits the record button And where do we use that notification saying this meeting is being recorded and that's, you know, really helpful. But for some customers and some clients, they want to go a step further.

00:03:10:09 - 00:03:23:02
Rich
And they want to actually, you know, have some consent given by the other people that, yeah, cool. I'm happy with that recording. So yeah, you know, we've times we've had explicit consent recordings for today, you know, a few months or maybe even longer.

00:03:23:02 - 00:03:24:04
Tom
I think it was March time.

00:03:24:05 - 00:03:40:02
Rich
It kind of March time. I guess what's, what's come out recently or what's on the roadmap to come out soon is explicit consent for transcripts as well, because I don't know, I think probably in a, in a pre Copilot world I, I've recorded the meeting but I didn't I never really thought about just transcribing if I'm really honest with you.

00:03:40:05 - 00:03:51:03
Rich
I think loads of customers now are going do you know what I don't need the recording. But I do want the transcripts. And, you know, I think therefore the same requirement for explicit consent is really important for those meetings for some customers.

00:03:51:04 - 00:04:07:21
Tom
Yeah, I'm seeing exactly the same thing. I'm like customers that are maybe either I say don't need or want to have the recording. but want the Copilot capabilities means the impetuses. I'd love to transcribe and it feels like transcribe is a slightly lighter ask on people than record somehow.

00:04:07:23 - 00:04:24:02
Rich
Yeah, yeah, I think I agree with that. Like, I don't I don't really know why. yeah, I'll put my finger on it. But I do see that there's, there's definitely more of an acceptance. Maybe it's because, yeah, maybe it's just a natural kind of personality and not wanting to see videos of ourselves. Maybe it's a there's a British thing, I don't know.

00:04:24:02 - 00:04:30:05
Rich
But yeah, I'm definitely seeing people are just a bit more willing to transcribe, maybe than they are for recordings.

00:04:30:05 - 00:04:46:05
Tom
so that that record, explicit record consent is in core. So there's no need for premium there. and the way that works for people who are not familiar with it, you join a meeting, you if somebody then wants to record, you can't engage or interact in that meeting.

00:04:46:05 - 00:04:50:12
Tom
They can't hear you until you accept consent or you leave the meeting.

00:04:50:14 - 00:05:03:08
Rich
Yeah, that's basically how it works. You know, I encourage anyone who's looking to use it to like, look into the detail because it's quite detailed about what you can and can't do. But I think you've probably described it. Well, that's until that's when you given that consent, you can't be involved in the meeting is probably a good way of putting it.

00:05:03:08 - 00:05:10:01
Rich
There's a few nuances around that. But yeah, it's a yeah, it basically locks you out, as far as engaging until you've given that consent.

00:05:10:02 - 00:05:35:13
Tom
Awesome. So another one that's coming that's on the roadmap at the moment, I think is a really big deal. And honestly, I think this should have been the way it behaved from kind of day. One is where recordings are saved. So this is, convenience recordings. So not compliance recordings, but when you hit record at the moment, whoever is in the meeting, who is allowed to who it's record that ends up being their OneDrive, and they control the recording.

00:05:35:15 - 00:05:48:00
Tom
which obviously can be challenging. I mean, I just see this not even from a compliance with you, just from a convenience point of view of I then want to share the recording, but I can't because I didn't hit the record button. so that that's changing as well.

00:05:48:02 - 00:06:05:05
Rich
Yeah. And I think you're right, it's that it's not even really a compliance point thing, is it? It's just a ease of use point of saying. So I think that's one of those things that's going to simplify it. And it's probably again, you know, with more and more people recording these things, it kind of highlights these things. And, you know, it gives us the impetus to kind of make them really, really slick and really smooth.

00:06:05:05 - 00:06:10:15
Rich
But yeah, I agree. I think that's just gonna help everyone just make life easier, to be honest with you.

00:06:10:17 - 00:06:18:18
Tom
Definitely. And then also on the control front, we're going to get more detailed control over transcript. So maybe you could talk us through some of that. Yeah.

00:06:18:18 - 00:06:31:07
Rich
So so this one this one's just got on the roadmap. So you know it's one to keep an eye on I think it's kind of a June rollout. So it's not too long to wait for. But one of the things we hear quite a lot is yeah, maybe we're having a really important meeting. Maybe it's a board meeting.

00:06:31:12 - 00:06:49:03
Rich
And quite often in those board meetings know, hey, Tom, can you join for ten minutes? And, you know, give us an update on what's going on with a great respect. We don't need to see the rest of the transcript and what has gone beforehand. Yeah. You know, up until now have been various ways around this, but they've all been kind of they're all adding an element of kind of humans having to remember to do things, let's put it that way.

00:06:49:03 - 00:07:08:12
Rich
So this is going to let the meeting organizers basically just have more control of who can view assets. So, probably the simplest way of putting it is organizers can see the transcripts and no one else can. And, you know, I've been speaking to a couple of company secretariat kind of roles over the last few weeks. and yeah, this is like perfect timing because they've highlighted to me the importance of this.

00:07:08:12 - 00:07:18:01
Rich
And again, it's one of those things that I think we had these conversations when Teams came out and people found a way. But we have the absolute desire for. Transcript. Now it's just it's just pushed it up to, yeah.

00:07:18:01 - 00:07:36:12
Tom
I think awareness is up because of the AI conversation, because, let's be honest, how many people went back and looked at a transcript, but suddenly the capability to say, let me know the key points. Oh, well, now I'm going to do that because I can and therefore I could accidentally, as you say, see the entire meeting when I maybe was only supposed to have a piece.

00:07:36:14 - 00:07:54:22
Rich
Yeah, exactly. I mean, the risk, the risk profiles change because even if I could have gone back and scrolled for a transcript, the chances of me A you doing it and B finding that the nugget information is just not there. Whereas now I just with Copilot, hey, what have I missed, you know, and it's an interesting one because, yeah, it I think we're just giving you scenario to fit those, those different use cases.

00:07:54:22 - 00:08:09:16
Rich
So you're starting the meetings now Rich has arrived late. He was dropping the kids off at school his meeting was over running. Absolutely. You want to go back over the transcript? Of course I do. But I was maybe more structured. Formal meetings are actually, you know, which is joining for ten minutes and that's takes ten minutes. I think it's a great feature.

00:08:09:16 - 00:08:21:14
Rich
So yeah, if you've not seen that kind of check on the roadmap, I think it's down to June. you know, not sure exactly quite how how it will land, but I think, you know, the way it's spoken about, told by the organizers about to choose who gets the new assets. That's really, really helpful. Really powerful.

00:08:21:20 - 00:08:43:00
Tom
Yeah. And then what we've got now for, Copilot is the ability to have Copilot with transcripts only. So no need for actually recording the meeting. We've also got coming intelligent recap with transcript only. So that's June on the roadmap. So again, that scenario where I don't necessarily want to record but I want that intelligent recap.

00:08:43:02 - 00:08:57:08
Rich
Yeah. That's again, I think when we release intelligent recap for Teams premium, you know, the kind of whole idea was the recording was there and it kind of makes a lot of sense. And again, with Copilot working just on transcripts, you know, if I had a pound of every customer, a site doesn't does it cut work on transcripts only?

00:08:57:08 - 00:09:12:09
Rich
I'll be a very rich man. So I think it's great to see it's great to see these things. And I think if we go back to your point at the start time, it's just like people are seeing the value in doing more of this and then that. That's forcing us to make all these, you know, great changes that just make the product better for everyone, to be honest with you.

00:09:12:11 - 00:09:35:02
Tom
Yeah, yeah. As I particularly your your profile of customer, I had a roundtable of about a month ago now. It was all legal and finserv and it was amazing. It kind of reset my room over, reminded me of what that industry's like in terms of the level of data control. And everything's off by default and the need to go through approval to get recording approved, to get Copilot approved.

00:09:35:02 - 00:09:43:14
Tom
So giving this granularity really allows the IT organization to get these features through in a sensible kind of controlled way.

00:09:43:16 - 00:10:00:00
Rich
And I think what I would say is, you know, working with these industries for a little while now, it's not that they don't want to allow these capabilities. I think they absolutely want to give them to their employees. But yeah, let's let's take a law firm. You could be you could be representing or having information about a client that another part of the firm, you know, is doing something totally different.

00:10:00:00 - 00:10:10:18
Rich
Again. So the risks here are not, you know, it's not just a rich return, a bit of a meeting beforehand, but, you know, fundamentally, you know, big risk. So that's why they need these controls. Yeah.

00:10:10:23 - 00:10:20:15
Tom
Even contractual requirement is between their customers. You know they they've committed to not storing X or not doing Y. And yeah. You have to be very cognizant of that for sure.

00:10:20:17 - 00:10:31:11
Rich
And then you take a multinational company as well. And then they'll be what they can do in one region to another regions and only bigger clients. You've got regions as well. Just to add to the a very complicated matrix to manage that, to put it that way.

00:10:31:13 - 00:10:54:04
Tom
And here's the irony. And I saw this in this roundtable as well. Is there some of the industries that stand to benefit the most from AI and Copilot. They all they are meeting heavy. They are data heavy. They are, you know, summarizing that movie that the like they, they they both simultaneously are very excited about this new technology and have the challenges of of getting it deployed.

00:10:54:06 - 00:11:19:01
Rich
Yeah, absolutely. I mean, I've I've been working in industry for a little while now, and Microsoft and the demand from these types of customers for things such as Copilot is really big. Yeah. That's we've got public studies, you know, that have gone out, etc.. And lots of these firms are talking about this. So you you're correct. It's like giving giving these tools is just going to help the adoption and the deployment, because it will allow people to use them in a safe manner, which is at the end of the day, what everyone was trying to do.

00:11:19:02 - 00:11:24:03
Tom
Awesome. I'd love to deep dive more in some of the use case if I missed anything else around. Kind of one of the.

00:11:24:07 - 00:11:40:07
Rich
And it's just one of a feature that sometimes gets missed. so that, you know, there's a license requirement, it's in our SharePoint events management license, but there's a way that you can stop people downloading meeting recordings with a single, single PowerShell command, which again has come up a few times. It's like, okay, we're recording all these meetings.

00:11:40:07 - 00:12:04:11
Rich
That's fine. It's a really actually any need for people taking those copies, you know, out of OneDrive and making them local, possibly not in a lot of scenarios. So again, I got a few customers who were going, actually, if I am recording more, yeah, maybe I've got their licensing, maybe I'm looking at it for other reasons. But blocking that download of meeting recordings again just adds that extra element of control, of extra element of comfort to some people say I should send them a thing to bear in mind as we're looking at all of this area.

00:12:04:13 - 00:12:16:22
Tom
Oh yeah, that's a really good one. Yeah, I'd seen that go past and hadn't actually remembered that. That's that's that I've definitely had that requirement come up as well. And there are competing platforms that have that capability that I've been asked to kind of what's our equivalent. So that's that's good.

00:12:16:22 - 00:12:20:10
Rich
So one PowerShell line I think it is Tom There you go. Nice and easy these days.

00:12:20:14 - 00:12:22:23
Tom
I won't quiz you on what the PowerShell line is on the recording.

00:12:22:23 - 00:12:30:03
Rich
Oh no definitely definitely definitely I that would be a mistake if anyone wrote down what I said because I'm sure it wouldn't work.

00:12:30:05 - 00:12:42:01
Tom
Awesome. And so Rich, maybe with your kind of customer profile, what are you seeing in terms of the Copilot and premium? Where where's the value for them? Where's the use case? Yes.

00:12:42:03 - 00:12:58:17
Rich
Yeah. So I think we see a lot I think maybe some of the premium bits first before we get into Copilot. Some of the Teams premium things we've seen a lot around like like branding of meetings and like pre join of like the lobby screen for that comes via Teams premium. And it's one that I talk to colleagues in different industries.

00:12:58:17 - 00:13:15:08
Rich
And you know it certainly resonates more in some industries than the other. But let's think about it. Your client and you have 3 or 4 suppliers working for you. Be like accountancy firms, law firms, actually, it doesn't really matter whoever they are, if they all send you Teams meetings, they all look the same. Where's a differentiator? How do I know this is company X verses company.

00:13:15:08 - 00:13:30:11
Rich
Y? So just applying some branding and coloring and bringing that theme in could be really important. I had a customer say to me, you know, when you come to our offices, we put nice pictures on the wall and we make sure that, you know, you're in, you know, let's use Contoso that good old Microsoft company, you know, you're in Contoso’s

00:13:30:16 - 00:13:42:17
Rich
offices. Yeah. When it's the Teams meeting you lose that. So yeah. The thing about branding that it Teams premium is one that. For the right customer it's a really important feature and it can really differentiate them between their competitors.

00:13:42:19 - 00:13:54:14
Tom
Yeah I know it's funny. I've heard that. I've heard the same thing anecdotally as well. We run premium and have the empowering cloud logo people oh how do you do that? How is that possible? It's like, I just want a premium.

00:13:54:16 - 00:14:15:21
Rich
But it definitely it definitely, it definitely distinguishes you from others. Right. So I mean, I think that that's a big one. and I guess, you know, it's all about premium. And we've been talking about protection of kind of transcripts and recordings. Obviously, we've got all the, you know, things like watermarking, stopping people, copying and pasting out the chat window, which is, kind of rolls into the same conversation again for those meetings.

00:14:15:23 - 00:14:30:02
Rich
really sensitive. I had someone say to me, look, you know, we'd have, in the past, we'd have had the special meeting room in the corner with the blinds down, and we the people in the back doors, and no one knows who's in the meeting yet. Now we just let people join at home, and, you know, we lose that control.

00:14:30:02 - 00:14:40:11
Rich
So. So things like watermarking is a really positive thing. I again, I've seen, you know, I wouldn't watermark every meeting, but for those meetings that need a really, really powerful.

00:14:40:13 - 00:14:48:20
Tom
Yeah, yeah. And we've got the kind of I think got the two watermarking modes now because it came out very aggressively watermarking. And now you've got a little bit more subtle option as well if you want it.

00:14:48:22 - 00:15:01:00
Rich
Yeah. I think there's some options that come around that you know as it's rolled out. But yeah, it's definitely helped. And also if you watermark content or videos or videos and content, you've got a bit of control that as well. I guess I'm seeing it's content that I'm saying you want to watermark my use, to be honest with you.

00:15:01:03 - 00:15:02:15
Rich
Yeah, maybe rather than the video scenes.

00:15:02:21 - 00:15:06:20
Tom
Yeah, yeah. Because that's there is the slides isn't it. Most of the time it's the it's the slide.

00:15:06:21 - 00:15:22:02
Rich
It's got the stat of, you know how much you're going to buy company X for or you know, what are what we're about to announce and stock exchange and all that stuff that, you know, again has to be kept secret. You know, like there's that there's there's fines for companies if this stuff leaks out and things. So yeah, it's really important stuff.

00:15:22:02 - 00:15:35:02
Tom
Yeah. I think I like about watermarking, as you see I've heard I've had various conversations about how do we disable Screenshotting. And I'm like, well, you know, everybody's got the camera in their pocket, right? So you need to do something that's beyond the computer, I think.

00:15:35:04 - 00:15:53:01
Rich
Absolutely, absolutely. Yeah. We can't stop them taking a photograph, but we can make sure if that photograph gets out, we know where it's coming from. Yeah. You know, there's a lot. Yeah, I think so. I think, you know when I think about premium in this sector branding brands brands important right. Differentiation kind of professionality. Let's say the protection capabilities.

00:15:53:01 - 00:16:09:13
Rich
Absolutely. You know critical I think they're probably some of the biggest areas. and then obviously we move into intelligent recap. Do you do intelligent recap. Do you Copilot you split the user base. You know, I think there's a there's a public case study out. I think it's Hargreaves Lansdown, on our website where they talk about why, you know, why they use both of them.

00:16:09:13 - 00:16:15:14
Rich
So I think it's one of those ones where companies have to work out what the use cases and what's most relevant for their employees.

00:16:15:16 - 00:16:33:03
Tom
Yeah, it's a tricky conversation that I mean, I think from my point of view as to where you draw the line, is it because there's there's tons of value in intelligent recap and it's a, you know, relatively less cost. And then Copilot is a whole different conversation because now you're going into the whole m365 suite and you're enabling lots of different scenarios.

00:16:33:03 - 00:16:36:19
Tom
So there's definitely a bigger conversation around Copilot.

00:16:36:20 - 00:16:54:12
Rich
I also see some customers where maybe it's a journey on, on, on on that, you know, companies have got budgets and they've got financial planning. And it's like, well, actually maybe this is step one on our journey towards step two. that's definitely another thing we see. But it's yeah, it's an interesting one. And I think that there's no there's no single answer I suppose either.

00:16:54:12 - 00:16:56:13
Rich
I say it's a mixture across the board.

00:16:56:14 - 00:17:04:13
Tom
what are you saying in terms of, Copilot for M365, which are the stars of the show that, driving people's interest?

00:17:04:15 - 00:17:21:03
Rich
Yeah, I think so. You know, so these types of organizations that are meeting, have you data have the email, have it, you know, some of the benefits of Outlook should not be downplayed. You know, if you are receiving hundreds and hundreds of emails, just kind of summary of that thread working out, you know, do I need to respond?

00:17:21:08 - 00:17:43:18
Rich
Can I triage it, can work on it, you know, like I think sometimes you look at the big shiny, amazing stuff Copilot can do, which is fantastic. And then we miss like the basics there, which can save hours. I mean, honestly, I've been lucky enough to have Copilot for quite some time now, and like, summary taking away would feel like, you know, go back to a typewriter or something in terms of like, my way of triaging and going through my mailbox.

00:17:43:20 - 00:17:58:20
Tom
Yeah. It's funny that that really that's reflected in some of the the kind of customer research that's been done around it where people are like, once you've given it to them. I think there's, there's there's definitely an adoption thing there where they have to help them understand the value. But once they once they use a lot of their habits.

00:17:58:20 - 00:18:02:03
Tom
It's, yeah, it's something you wouldn't want to lose.

00:18:02:05 - 00:18:30:21
Rich
But I think in terms of apps, like, honestly, the apps that resonate the broadest across these types of industries is, for me, it's Outlook, it's Teams. It's the the chat part of Copilot. So they take the graph grounded chat and it's probably Word. but I think if you look at that that's not I don't think that's too much Copilot I think that just reflects the products that these types of team types of individuals use and that, that, that, that mix of Copilot, the match, I think, you know, they probably use PowerPoint and Excel and whiteboard a bit less.

00:18:30:21 - 00:18:41:18
Rich
And they use Word. So therefore we're getting more work use cases. So I think I know if it's a I'm not sure it's a Copilot thing as much as just meeting the end user where they are and their, the products they use most the time to go.

00:18:41:18 - 00:18:59:04
Tom
So yeah, a different a different type of user might use a different product and see, see that I have. So yeah, mostly talk to customers around Teams. And that always starts off the conversation. So it's interesting you call that Outlook because that's not one that I talk about maybe as often as I could because I drive all my comms into Teams, I kind of try and avoid Outlook.

00:18:59:04 - 00:19:04:07
Tom
But in those industries, I guess email is still, holding on very strong.

00:19:04:09 - 00:19:21:21
Rich
Yeah. I mean, you know, any of these sort of regulated industries, professional services industries, even if Teams is like internal taking off or anything kind of formal, it's all been done by email as a record. So yeah, you know, we we definitely, definitely play and talk about that piece quite a lot. And we, we see some great value on that.

00:19:21:21 - 00:19:23:13
Rich
And again it's like

00:19:23:13 - 00:19:41:00
Rich
a lot of these industries are time and materials that. Right, you know, your billing hours. So if there's ways that we can reduce the amount of time you're spending on, like those internal admin and understanding what's going on, that instantly frees up your time for billable work, which in the professional services world is the predominant way that the professional services world makes its money.

00:19:41:02 - 00:20:03:19
Tom
Yeah, yeah. The other thing I've heard in in pro service is be interesting if you had same thing is actually giving these tools to the the supporting team, the paralegals, the PA’s. Like yeah there's a there's a huge ROI there because very often they're being given the bulk of the, the admin tasks quote unquote. And if you can save those people time, then they can spend more time serving that the team better.

00:20:03:21 - 00:20:18:14
Rich
Yeah. I think when, you know, when we first got our hands on Copilot, and we were thinking about where it was going to resonate, we obviously thought Professional Services is going to land. Well, I mean, we like, do we go after that kind of fee earning parts of the business, be that an engineering company or be that a law firm or a financial service?

00:20:18:14 - 00:20:38:21
Rich
Yeah, whatever that is or do we go for support functions. And and we've seen value in both. Right. So I think that's what it comes down to is in where the customer wants to pivot. But you're right. Like those people who kind of support others or that back office role is really, really powerful for so yeah, you know, I've definitely seen customers kind of go both ways.

00:20:38:23 - 00:20:56:10
Rich
probably go, you know, look like a both sides of it as well. so yeah, it really does span. I think it's just an industry that uses Words, the spoken Word, the written Word a lot. So therefore it naturally fits and actually resonates well with some. yeah, you're right. I think Outlook Teams and Words an interesting one right.

00:20:56:10 - 00:21:18:19
Rich
You know, like there's so much you can do in Word. And I think maybe what people are still learning the power of Copilot in Word. But me some of the value is those repetitive tasks you do in Word all the time how we can speed that up. So, a great example. I sometimes talk to customers where if I use an NDA, everyone knows what a non-disclosure agreement is like for like, maybe, you know, insurance happens in Empowering Cloud.

00:21:18:19 - 00:21:35:02
Rich
You're probably sent NDAs from third parties. And hey, Tom, you know, could the team sign this NDA and you've got to make a decision pretty quickly. Do you want to sign it or do we not? And realistically, there's 25 or 6 things you care most about right. You know what the penalty clauses. Yeah. Come after us what's that jazzy about all this stuff.

00:21:35:02 - 00:21:51:13
Rich
So rather than a prompt that says what's the confidentiality period, which you could argue you could do find and replace quicker. What say you people almost like write these match the prompts that kind of say review this document. Look at these six areas. Tell me if it's there. If it's not there. That was a huge time saving coming in.

00:21:51:15 - 00:21:57:14
Rich
so yeah, I think that's the sort of repetitive analysis of files is a big one in this in the sector.

00:21:57:20 - 00:22:20:07
Tom
Yeah, yeah. You can see how particularly in the legal firms, I mean, it's loads of back and forth over and I definitely see, you know, that obviously the other party changes the contract. You have to review the changes and you have to review the entire doc because who knows what the changes they've done versus if they flag, say, I have so much potential both Copilot and also, you know, custom created Copilot is for line of business scenario.

00:22:20:07 - 00:22:21:12
Tom
Start to get really interesting.

00:22:21:14 - 00:22:39:12
Rich
I mean, I think, you know, I think any any you know, people are going to use both right that doesn't actually use cases. The Copilot and custom built AI solutions is about working out what the use cases. And I'm picking the right tool. But yeah, you're right. I think reviewing files, be a Copilot or even a custom solution is massive.

00:22:39:12 - 00:22:57:07
Rich
And yeah, I've seen some really interesting stuff as well. Like, hey, maybe I'll, kind of special services systems that maybe working like property or real estate and stuff like that, leases like shopping center leases and things like that, and going through and pulling information out. What are the break clauses? Just things that would just take a long time.

00:22:57:12 - 00:23:01:08
Rich
Some some fantastic, fantastic time saving for saying that. Yeah.

00:23:01:08 - 00:23:11:00
Tom
Because I guess you could find the immediate deal breakers before even worried about the granularity. Like, if it says this, we're immediately outside. There's no point reviewing line by line until we agree this. For example.

00:23:11:02 - 00:23:31:04
Rich
I mean, one that someone gave to me the other day, which I really liked. but it's like, you know, imagine you own like, a lot of real estate and you hear a retailer's unfortunately, you know, in difficult times when go into administration or something like that, you want to know what your exposure is. What if you could easily go through all your active leases, see how many sites you've got with that particular supplier, what the monthly rent is.

00:23:31:04 - 00:23:42:05
Rich
And, you know, what's, you know, up the end of our financial year? What's our liability if they go if they were, you know, heaven forbid, to go bankrupt or administration tomorrow, like the speed again information.

00:23:42:07 - 00:23:48:20
Tom
That's an amazing use case. That's a great example of like having the data and being able to access it. That's really cool.

00:23:48:22 - 00:24:03:18
Rich
And I think, you know, I transit anyone else's credit. I was a customer that sort of suggested that to me. And again, it's amazing of whether that's Copilot, whether that's custom AI solutions like Azure open AI. Yeah, that things to work for. But I think the principle that is is is really powerful.

00:24:03:19 - 00:24:19:07
Tom
Amazing. Rich, thanks for taking time to explain all the, all the new kind of control options that coming through and, and those use cases really appreciate it. And, yeah, maybe we'll, get you back on in the future. We can talk through some more of those, those customer examples as this rolls out.

00:24:19:08 - 00:24:20:17
Rich
Fantastic. Yeah. It's been a pleasure.

00:24:20:19 - 00:24:26:07
Tom
Is awesome. Thanks.